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Frequently Asked Questions
Private Tour means that when you book your Tour it will be just you and whoever is joining you on a Private Guided Tour with you only your Guide”s”. No other parties will be with you. Also, we keep our Guide to Guest ratio pretty tight... 3-5 guests: 2 guides, 6-8 guests 3-4 guides etc... When there are young children we bring more guides as well to ensure that someone is watching over the kids while the adults are playing too! That way you can relax knowing everyone is safe... ; ) We got your back Mom and Dad!
Why should I book a Private Tour instead of a “Group” Tour?
When you book a Private Tour with us, you become part of our “Ohana” (Family). We genuinely want to be sure that you have an amazing time... We take the same care with you that we would a close friend or family member. You will receive personal instruction and coaching with your needs in mind. We hope that by taking a Private Tour you will feel more free to be yourself so you can relax and enjoy the Ocean without feeling self conscious with someone you don’t know paddling next to you(not including us, because at this point we are Family ; )). You can let your hair down... (and so can we!) Remember, we will be there EVERY paddle of the way!
Do we wear life vests?
We generally do not wear life vests when we are Stand Up Paddleboarding, because we are attached to our floatation device by a leash that is around our ankle. If you feel like you would like a life vest, please let us know and we will be happy to provide one for you. If you are on a Kayak Tour... You are required to wear a life vest... ; ) If you are on a Snorkel/Kayak Tour, we will take them off if you are comfortable when we get in to Snorkel.
I have a young child... Can they come too?
We will take young children with us... They must wear a life vest and they will be sitting on the front of a Guides Board... ; ) So the Whole Family can join in and have fun!
I weigh ____ I am _____ Tall... Can I still go?
Yes! If you want to try it... We are here to help... If it turns out for some reason you decide not to stand once you are out on the water... No worries... You can sit on the board! Most people don’t realize that they don’t HAVE to stand... However, if that is you’re goal, we will do our best to get you there...!
I am traveling by myself... Can I still make a reservation?
Of course! We don’t discriminate against the awesome “Lone Traveler”... We’re actually just jealous... Many companies charge more if you are alone on a Tour... We DO NOT believe you should be punished for traveling alone and being awesome. The Tour Price is the same and we cannot wait to meet you, celebrate your awesomeness and hear about your travels!
Do you have a discount for Children, Group Rate or any other discounts?
We do not discount our Tours as we are very hands on and personal with our Guests. Our Guest to Guide ratio is very high to ensure your safety as well as ensuring an EPIC Ocean Adventure every time. We do this so that EVERYONE on the Tour gets personalized individual attention and coaching for your success in Paddling.
1-2 guests: 1 guide, 3-5 guests: 2 guides, 6-8 guests 3-4 guides etc... When there are young children we bring more guides as well to ensure that someone is watching over the kids while the adults are playing too! That way you can relax knowing everyone is safe... ; ) There is no “upcharge” for this service... That’s just how we roll! If you’re havin’ fun... We’re havin’ fun!
I am really nervous...
Well, lucky for you... We specialize in “Nervous Nellies” and “Scaredy Cats”! THAT is what we do! We love taking someone who wasn’t sure about getting out there and turning them into a Ocean Loving Paddler! We have many guests who come out with us several times during there visit so that they can get their “Groove On” and look like an expert when they go home to the “Mainland” to Paddle on their Local Lake or Inlet. We can definitely help you get there.... ; )
What do I need to bring?
A Bikini/Bathing Suit and a Smile... That’s it! We have everything else. We have fresh cut fruit and water for an on Ocean Picnic, Fluffy Towels waiting for you after the Tour and a Guide who will greet you with a smile. Every time.
Helpful Hint: You might want to lotion up before you come to see us. Best to put lotion on dry skin in your Hotel Room BEFORE you come... While in your “birthday suit” so the lotion doesn’t rub off... let it dry... THEN put on your suit. ; )
Can I wear my sunglasses/hat?
Yes. However, remember this... Your paddle floats and your glasses don’t! Your hat might float at least until you can grab it... So, if you want to bring/wear your glasses go grab a croaky before your Tour. They have croakies with “floaters” on them that I have seen around town that work well.
I get sea sick sometimes... Can I still go?
Yes... but please let us know so that we can take care of you quickly if a situation arises on the Ocean.
Here is what I recommend. Go to the ABC/General Store or pharmacy and get a box of “Bonine” for motion sickness. It doesn’t make you tired like dramamine. Take one the night before your Tour and one the morning of your Tour before you come to meet us. This is an over the counter drug (and I am not a Doctor), but it works for the people that I know who do it. You can also get a sea sick arm band (also sold at the Pharmacy). Ginger drops help too... Head it off at the pass... Mo Betta for you!
Are there Sharks?
Yes. I will ALWAYS tell you the truth. and the Truth is: This is an Ocean and this is where they live. So on that note.... I have been doing Guided Tours in this amazing stretch of Wailea’s Oceanfront in the heart of Turtle Town for 7 years now, sometime on the water for 7 hours a day... In that amount of time, I have personally seen 3 sharks. I would not take you on a Tour if I thought you were not safe... WE would not GO on a Tour if I didn’t think WE were safe either... lol for sure! We will be with you every Paddle of the Way... You are safe.
What is your Cancellation Policy? (We hope this doesn’t happen!)
We have a 24 hour cancellation policy. If you need to cancel or reschedule your Tour, please call us at least 24 hours in advance or the fee is 100%. We are a small company so please let us know as quickly as possible so that we can offer the space to someone else who is waiting for a Tour Spot. If we have to cancel due to weather, we will reschedule your Tour or give a full refund if an alternative Tour date cannot be made.
How far in advance should I make my Reservation?
Make your reservation as soon as you can choose a date. We are a Small Specialized Company, so we fill up pretty quickly especially during Whale Season and the Holidays. We want to accommodate everyone that we can... So book early!
What is the best Tour Time?
We offer 3 Tour times... Sunrise (which varies throughout the year), 7:15am and 9:15am. We only do our Tours in the early morning because the Trade Winds come in usually around Noon in Wailea. “Usually”, the earlier the Tour the better conditions... Usually. Our favorite is Sunrise as you can watch the Sunrise over Haleakala Crater from the Ocean and during Whale Season it is the easiest time to spot Whales!
Remember... The early bird gets the “glass”... (Glassy Ocean conditions that is...)
What is the best Tour for a Beginner?
Paddleboard 101 XL is the best Tour for Beginners and was designed for just that. Although, most of the Specialty Tours INCLUDE the Paddleboard 101 lesson... Look for the asterisk at the bottom of each listing so you can upgrade if you want.
Where are you located? Where do we meet for the Tours?
Our Tours go out of Polo Beach in Wailea. We meet at Polo Beach Public Parking Lot which is just South of the Fairmont Kea Lani. As you are heading South, turn right after the Fairmont Kea Lani and then make a right into Polo Beach Public Parking Lot. Go all the way to the back of the Parking Lot and we will be waiting for you there. We wear long sleeve yellow shirts that say “Guide” on the sleeve. Call us Toll Free: at 888-663-0808 if you have a hard time finding us! ; )
This tour is Customizable to meet your needs. Are you celebrating?
If you can think it up… We can probably make it happen!
What we do:
- Vow Renewals - Bachelorette Parties
- Birthday Parties - Bachelor Parties
- Bridal Parties - Anniversaries
- Vision Quests - Any reason to Celebrate!
I see you take Photos… What does that mean and how do we get them?
Yes! Our Lead Guides are professional photographers and we love capturing the moment for you. We usually take 30 to 50 photos (Blue Water Photo Adventure is usually 80 to 100 as we focus on Photos on that Tour). We professionally edit the photos, meaning we will edit, color, crop and then digitally send them to you via Dropbox or give them to you on a CD. Many a Holiday Card, Thank You Card and Wedding Invite have come from these Wild Paddle Adventures…! The photos are $50.00 for the set, one time for the Tour Group. All Photos are taken in Photo Quality resolution for reproduction.
Is it customary to tip? And what is a customary Tip?
Yes… You may have heard “Tipping is not a City in China” lol… But, yes, anywhere that you go here on Maui, whether it is a Restaurant, a Guided Tour or a Boat Excursion it is customary to Tip. The customary tip is the same as when you are in a Restaurant. If your crew is working hard and has provided you with an Outstanding Experience… show them some “love”. Most workers here “Live on Tips”… So if you had an awesome time… Share the Love.